What information does Mailisa process?

Mailisa is a meeting place for adults, and we provide that service by operating a social network site offering users the opportunity to connect to our global community of users. By joining Mailisa, you enter a legal agreement with us and we process your data in order to provide your service under the terms of that agreement. You can only become a member of Mailisa or use its features if you’re aged 18 or over or the age of majority in the country in which you reside if that happens to be greater than 18.
To join the Mailisa network you will have to complete our online registration form, where we may ask you to provide us with information about you such as your name, your email address, your gender, your date of birth, your location details. You also have the opportunity to provide other details about yourself, but these are optional. Because you control your user profile, these details are available to you at any time by accessing your “Profile” page, which gives you the chance to correct or update (other than your email address and gender) your information at any time by just logging in to Mailisa. You can contact Mailisa's Customer Support Team at Feedback Page to change the gender on your profile and/or email address.
Please be careful about posting sensitive details about yourself on your Profile such as your religious denomination and health details. While you may voluntarily provide this information to us when you create your Profile, including your sexual preferences and ethnic background, there is no requirement to do so. Please remember that photographs or any video clips that you post on Mailisa may reveal these kinds of sensitive personal data. Where you do upload and choose to tell us sensitive data about yourself, you are explicitly consenting to our processing your information and making this public to other users.
For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts and might ask for your phone number. We want to make sure you are not a robot! And we also want to avoid fake Mailisa accounts being created which can be used for malicious activities and cyber crime – they threaten the Mailisa network and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes across a range of online platforms and services like Mailisa's. We collect and use your phone number on the basis of our legitimate interests identified above and for the prevention of fraud.
If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes. Under data protection law, it is necessary for us to collect and process this payment data to enable us to perform our contract with you and our ongoing retention of this data is justified by our legitimate interests set out above.
To enable Mailisa to provide a free non-premium service, we process some limited data (demographics and location) to drive targeted advertising in our legitimate interest including sharing such data with advertising networks. You can stop this within Settings but you will still see adverts though they will be less relevant to you. Through your device’s security settings you also have the option to prevent or limit device identifiers being shared with third party advertisers and what use is made of the device identifiers. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit this page.
Finally, we want to keep in touch with you to make sure you know about the great promotions and offers we have available. If you’ve told us it’s OK, we will use your email address and phone number to send you information on these. You can withdraw this consent at any time via Settings in the app or website.

What does Chatx collect about me if I use the mobile App?

Chatx offers you the opportunity to stay in touch with the friends and contacts you’ve made no matter where you are. You can do this by using your mobile phone or by downloading an application to your desktop that allows you to share your location with other users.
When you use your mobile or the desktop application, we will collect information about WiFi access points as well as other location information about your longitude and latitude. That information helps us identify your physical location so that it can be displayed and shared with other members choosing to view “nearby” posts.
If you have enabled location services, but wish to turn it off, you can do so by the following methods:
iPhone app — settings, privacy, location services, Chatx
Android — profile, privacy, off
We, or our third-party advertising partners, may also collect and use your device identifier to serve relevant ads to you through the App. You can opt out of targeted advertising by (i) becoming payers and/ or (ii) opting not to share data with any partner platforms but still to receive advertisements.

How long will Chatx keep my data?

If you have not logged on to your account for a period of 30 months, your profile and any pictures will be deleted. Where you request that your profile is deleted via the app or website, it is immediately made unavailable and fully deleted within 28 days.
Correspondence with our Customer Support team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.
Anonymised information about activity on Chatx is retained for longer for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.
Information such as payment information, IP addresses, mobile numbers and email addresses are retained for anti-fraud and anti-spam purposes for as long as they are relevant. This is usually determined by the expiry of the payment method.

What information does Chatx collect about me if I’m under 18?

What information does Chatx collect about my friends and contacts?

You can choose to invite your friends to join Chatx to make sure that they also get the benefits of meeting new people. To make it easier to search and find friends and acquaintances on Chatx, users may search for other members by email address. If you want to invite your friends and contacts to Chatx, we will send an email invitation from Chatx in your name or you can send an SMS (if you use our Android or iPhone App) to your friends and contacts encouraging them to sign up to Chatx. If any of the individuals you have invited do not register within a few days, Chatx may occasionally send reminder emails on your behalf to those individuals. You can choose to invite all your friends or only a select few by simply unticking the names of those friends you do not wish to invite, but please remember you must not invite any children to join. You are responsible for ensuring that your friend has agreed to receiving a Chatx invite.
When you import your contacts, we store their name and email address or their mobile number so that we can automatically connect you and your friend. Chatx does not sell these email addresses or mobile numbers or use them to send any other communication besides email invitations. The friend may contact Chatx to request the removal of their information from our database by visiting Feedback page. Any such request will only apply to addresses or mobile numbers we have at the time of the request and not to any addresses or mobile numbers that the member/user provides to us later.

Who does Chatx share information with?

We may share aggregated information with such parties as Foursquare that includes your personal data (but which doesn’t identify you directly), together with other information including log data with third parties for industry analysis and demographic profiling and to deliver targeted advertising about other products and services.
We share your data with the following categories of third-parties:
Information technology companies (hardware and software) which provide services to support our products
Fraud prevention and anti-spam providers to protect the service from criminal activity
Moderators to monitor activity on the site/apps and approve content
Advertising partners, market places and providers of targeted advertising
Law enforcement agencies, where we are required to by law or to protect the vital interests of a person
Payment processing and telecommunications companies to facilitate payments for our premium services
We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.
In the event that Chatx or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re- organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

Your rights

Under UK and EU law, you have the right to lodge a complaint with data protection regulators. Chatx has its main office in the UK and the Information Commissioners’ Office (ICO) is our lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.
You have a number of rights under European Data Protection law if you are an EU citizen.
Right to be informed: what personal data an organisation is processing and why (this notice).
Right of access: you can request a copy of your data.
Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
Right to erasure: you have the right to have your data deleted in certain circumstances.
Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.
If you want to exercise any of your rights listed above please visit our Feedback Page or email us at DPO@corp.chatx.com.

How does Chatx protect my personal data?

Chatx has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at Chatx work hard to ensure your secure use of our site.
While we take reasonable precautions against possible security breaches of our website, member database and records no website or internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with Chatx, your personal data may be compromised. If that happens, please report it to Support via Feedback page.

Where is my personal data kept?

We want you to be able to access Chatx wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US, Hong Kong, Czech Republic and Russia. The hardware is located in third-party data centres but is owned by Chatx. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses (which can be found here), US privacy shield certification (more information can be found here); and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place please email DPO@corp.chatx.com.

Does Chatx collect any other personal data about me?

If you contact our Customer Support team via Feedback page, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.

Does Chatx use my personal data for any other purpose?

We may use material that you post on the open access areas of Chatx in advertising and promotional materials on our partner sites and partner products. We believe these uses are in line with our legitimate interests in enabling us to improve our site and better tailor your online experience to meet your needs.
We use your personal data to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use.
What are 'cookies' and what 'cookies' does Chatx use?
We collect information by placing cookies on your computer or mobile. A cookie is a piece of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Chatx, and ensures site functionality and enables us to provide the services our members request.
When you visit the publicly available sections of Chatx, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on members’ computers, so that Chatx remembers them and makes their login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised log in attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.
You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that Chatx offers.
Chatx's use of cookies and local storage devices basically falls into the following categories:
those that are strictly necessary to deliver the services and products you have requested, such as, for example purchasing Chatx Premium;
cookies related to the performance of Chatx's site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble free experience for our members and visitors;
cookies related to the functionality of Chatx's site, such as remembering your preferences at log in or your preferred language or allowing you to chat, add photos and instant message Chatx members;
third party cookies which link to other social networks and which you request via social plugins; and
cookies used to improve and target advertising to you based on what’s relevant to you, to improve reporting on any advertising campaign and to avoid showing you ads you have already seen.
Chatx uses cookies and local storage devices so that we know who you are, what interests you and so that you can do the things online that you want to do, like chat with new people, share your content and buy Chatx Premium knowing that your data will be secure. Below is a table to explain Chatx's cookie functions and why they’re used.
These cookies and local storage devices provide the functionality that our Chatx members enjoy, such as uploading of photographs, chats, instant messaging, your account settings and your request to have Chatx as your homepage or your search preference. We also use cookies to help provide experiences, such as links to other social media sites, social plugins and video content, including making it easier for you to share content between Chatx with your other favourite social networks.
In some cases, the site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Chatx recommends that you read their privacy policies. Third parties who place cookies on your device when you use Chatx include, and we have included a link to their privacy policies: